Event Info

All tickets will be delivered as e-tickets.  If you haven't received your ticket shortly after you complete your booking please log into your account where it can be downloaded. Please have your eticket ready for checking on arrival at the venue as there will be strictly no admittance without a ticket. Please note under 14s must be accompanied by an adult over 18.

ARRIVAL & FINISH TIME

Doors open: 6.30pm
Show from: 7.30pm
Finish: 10.00pm

PARKING

Citygate is located opposite Bournemouth Asda, and right next to Bournemouth train, coach and bus station. Parking is available in the Asda opposite and is free for three hours. Cotlands road car park is a paid car park and just a 5 min walk away

SEATS & CHAIRS

Please note this is a seated event. Seats are unallocated and will be taken on a first come, first served basis.  It may not be possible for you to save seats for friends or for groups to be seated together, particularly if you arrive late. Under no circumstances will any folding or camping chair be allowed into the venue. Anyone arriving with these items will be asked to return them to their car before being allowed access to the event.

ACCESSIBILITY

The venue has great access for wheelchairs with easy to access disabled toilets. We sadly don’t have a raised platform with better visibility of the stage but we will cordon off an area at the front of the stage which has the best views in the room. Unfortunately, we can not provide disabled parking at the venue however the route from Asda car park is flat and accessible for wheelchair users. To make a wheelchair booking please select the accesibility ticket option. If you require a Personal Assistant in order to come to the event please can they purchase the standard ticket option. One standard ticket space will be allocated per wheelchair user, we are unable to alocate any more space in the area for groups. Accessible ticket holders must be seated in wheelchairs which they must provide within the designated area.

SERVICE CHARGE

There is a cost to us in ticketing the event and Big Church Live works hard to see that this is delivered as efficiently as possible. Big Church Live have invested in and developed its own ticketing platform using a third party developer. This allows us to manage specialised and complex areas of ticket sales and distribution in-house and ensures you get the best and most cost effective service.  A £2.00 per ticket Service Charge will be added to all ticket prices to cover ticketing costs including developer fees and processing fees. Your service charge is non-refundable.