Terms and Conditions

Terms and Conditions


Clause 1. By making a booking you enter into a contract with Big Church Tickets, known as the “Agent”.

Clause 2. The sale of your ticket is subject to policies set forth by the Agent in these terms and the policies set forth by individual venues.


Clause 3. Without prejudice to the Agent’s other rights your ticket may be withdrawn and admission refused at any time at the Agent’s sole discretion upon the Agent refunding the printed purchase price.

Clause 4.  IMPORTANT: Once purchased, Tickets can only be returned, refunded, exchanged or transferred pursuant to the Terms and Conditions set out in this document, or as may be amended or updated (for example to reflect necessary changes due to Covid19 rules, regulations, or guidance) from time to time, in which case they will be notified to You by email from Us and/or the agent and/or published on Our Website at www.bigchurchtickets.com. Your statutory rights are not affected.

Clause 5. If the event is cancelled or moved to another date then clause 24 will apply. Except for these circumstances, any alterations to your booking will be at the discretion of the Agent and will incur a £5 per booking administration charge.  Service Charges are not refundable under any circumstances. 

Clause 6. When you place your order you agree that the tickets are for the personal use of you and your party only, and will not be resold.  Any attempt to resell the tickets will result in your orders being cancelled without refund and without prior notification. Tickets may be given or transferred to others that qualify for the same ticket type (eg. age group)

Clause 7. In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.

Clause 8. A limited number of tickets are available for sale. Therefore some types of ticket may sell out quickly. We reserve the right to cancel your ticket should we find that certain types of tickets are oversold. In these circumstances, a full refund including the service charge will be provided. Tickets may not be available on the door.

Clause 9. It is your responsibility to check your tickets as mistakes cannot always be rectified. If there is a problem with your tickets please contact info@bigchurchlive.com immediately.

Clause 10. We will not be responsible for any tickets that are lost or stolen.

Clause 11. Tickets are sold subject to the Agent’s right to alter or vary the advertised programme. Such right to alter or vary will be limited to such alterations and variations that are reasonably necessary for the effective overall organisation of the event and/or such alterations and variations that become necessary due to events or circumstances beyond the Agent's reasonable control. Such alterations and variations may be made without the Agent being obliged to refund monies or exchange tickets.

Clause 12. Only the cardholder can present the credit or debit card used to make payment and sign a receipt. This is part of the credit card merchant agreement and is in place to protect both the Agent and the cardholder from potential credit card fraud.

Clause 13. The Agent will deliver tickets electronically or via post.  Where an event is e-ticketed the Agent will send an e-ticket email that will include all booking information. You will need to print and bring your e-ticket with you to the event to be exchanged for wristbands.  For events where tickets are ‘postal tickets’ ticket will be issued in time to arrive with you no later than 48 hours before the event.  The Agent reserves the right to require you to collect tickets from the venue.

It is not possible for you to choose to have e-tickets sent by post or postal tickets sent electronically.

Clause 14. If orders are sent and then returned to us as “unknown email”, we reserve the right to cancel the order without refund.

Clause 15. The Agent will only send orders to the address given at the time of booking.

Clause 16. We reserve the right to alter or vary the event due to events or circumstances beyond Our reasonable control, which includes as a result of the Covid19 pandemic.


Clause 17. When you receive your tickets and wristbands please keep them in a safe place.

Clause 18. No duplicate tickets will be issued to replace lost or stolen tickets as that might mean the venue would exceed its capacity, contravene health and safety regulations and so jeopardise its license.

Ticket holders are welcome to purchase a replacement ticket providing the event has not reached capacity. These tickets will be charged at the current price and no reductions will be given for tickets purchased once the event is underway. If the ticket holder declines to purchase another ticket or the event has already reached capacity then the ticket holder will be asked to leave the venue. No refund will be given.

Where tickets are posted they will be sent to the Postal Address given at the time of booking.  Due to venue restrictions we are unable to replace tickets ‘lost in the post’ if they have been send by Standard First Class.  


Clause 19. We will only consider requests for changes to bookings and/or refund requests where exceptional circumstances apply such as redundancy, illness or bereavement meaning the ticket holder is unable to attend. We may request that You provide evidence in support of Your request for refund such as a doctors note. In all instances We reserve the right to refuse to make changes to Your booking at any time without further explanation, subject to Your statutory rights. Our decision is final. The service charge is non-refundable under any circumstance. 

Clause 20. Tickets are for the event and not for one specific act or attraction. The Agent will use their best endeavours to present the line-up as advertised, but this cannot be guaranteed. Refunds will not be given due to changes in line-up or progamme.

Clause 21. Neither the venue nor the Agent shall have any liability for loss or damage beyond the face value of the ticket purchased. Nothing in this clause will limit the Agent's liability for death or personal injury caused by the Agent's negligence or fraud or fraudulent misrepresentation.

Clause 22. It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled the Agent will use reasonable endeavours to notify ticket holders of the cancellation. Notices of cancelled dates will be posted to www.bigchurchtickets.com.

Clause 23. We do not guarantee that ticket holders will be informed of such cancellation before the date of the event.

Clause 24. In the event of cancellation refund restrictions will apply. Refunds must be requested in writing to info@bigchurchlive.com within no more than 14 days after the date of the scheduled event.

Clause 25. If a Big Church Tickets event is postponed, ticket holder's tickets will be deferred to the rescheduled Big Church Tickets event (subject to availability). If the ticket holder is unable to attend the rescheduled Big Church Tickets event, a refund of the face value of the tickets only may be provided at the Agent’s discretion. In the event of cancellation, details of the action that ticket holders need to take, as well as any deadlines that apply, will be posted to www.bigchurchtickets.com and the Agent will make reasonable endeavours to notify ticket holders of the cancellation. In the event of the cancellation of the Event due to Covid19 restrictions imposed by central government, the local authority or by Our insurers, You will have the option of (1) deferring the ticket to the replacement event or to another event, with no refund, (2) requesting a refund, or (3) donating the cost of the Ticket to the ministry aims of the event.

Clause 26. If you are asked by us to return tickets we advise that you use secure mail. On receipt, we will refund the face value of the tickets using the same method as used to purchase them.


Clause 27. Your ticket is issued subject to the Rules and Regulations of the venue and Agent. Full details are available on request. Breach of any of these Rules and Regulations or any unacceptable behaviour, nuisance or injury shall entitle the venue or Agent to eject you from the venue.

Clause 28. Under 14′s must always be accompanied by an adult. The Agent reserves the right to request proof of age.  Further age restrictions apply at some venue and it is your responsibility to check these before purchasing.  No refunds will be given where tickets have been purchased which contravene the admissions policy of the venue.

Clause 29. The Agent reserves the right to refuse admission to or to eject ticket-holders from the venue without a refund. Anti social behaviour will not be tolerated and will result in ejection from the site without refund or compensation.

Clause 30. Dangerous behaviour, fly pitching or sale of any other goods or other unauthorised trading will result in immediate expulsion from the site. Flyers should not be distributed anywhere on the event site without the express written permission of the Agent.

Clause 31. No unauthorised trading is permitted within the venue or any official parking facility.

Clause 32. The right to admission to the event is reserved by the Agent and event venue, who may take health and safety, environmental and security concerns into account at their discretion, and may on occasion carry out security searches. We would advise you that no refunds will be offered to ticket holders who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age and unaccompanied, declining to be searched, abusive, threatening, drunken or other anti-social behaviour (including smoking in no smoking areas), carrying offensive weapons, fireworks, illicit drugs or illegal substances, or making unauthorised audio, video or photographic recordings. Where the action of a ticket holder is considered to be of an illegal or criminal nature it may be reported to the police and those involved may face criminal prosecution. Anyone caught defacing or causing damage to the site in anyway will be evicted from the site and will face criminal prosecution.


Clause 34. The unauthorised use of photographic and recording equipment is prohibited.

Clause 35. The venue and Agent accept no responsibility for any personal property.

Clause 36. Ticket holders consent to filming and sound recording and for their likeness, image and voice to be used at the Agent's discretion.

Clause 37. For information about a booking you’ve made, contact us at info@bigchurchlive.com, quoting the full name and address in which the tickets were booked.

Clause 38. This Agreement and any disputes arising out of or in connection with its subject matter are governed and construed in accordance with the laws of England & Wales. The parties to this Agreement hereby irrevocably agree that the Courts of England & Wales have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement. If any provision of this Agreement (or any part of any provision) is found by a court or other authority of competent jurisdiction to be illegal, invalid or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of this Agreement, and the validity and enforceability of the other provisions of this Agreement shall not be affected.

Clause 39. When you set up an account with Big Church Tickets we will store your data on our database. All personal information that we may use will be collected, processed and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018 (“DPA”) and your rights under GDPR and the DPA.


Clause 40. We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, Royal mourning, national mourning, lockdowns and other national or local restrictions imposed by central or local government, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic (including Covid19 or similar) or other natural disaster, or any other event that is beyond Our reasonable control.

We (which includes Big Church Tickets and Big Church Festival) may use your personal data to:

(a) Process your order, contact you about your booking, and provide our services to you; and

(b) Inform you of other services and events available from us.


Your personal data, including your name and contact information, may be passed on to our partners and the promotor/band/organisers of the event that you have bought tickets for who may use this information to contact you directly. We will not pass on your personal data to any other third parties.


You may request that we stop sending you information regarding other services and events from us and/or our partners and promotors, at any time, by informing us in writing.


Big Church Tickets acts as an agent for certain artists and events under a “disclosed principal” basis, for purchases of these tickets the artist’s own VAT status will be used.  


PO Box 3340


BN16 9FP

Big Church Live Company No. 08705651.  Private Limited Company

The Big Church Live is part of the Big Church Festival, Registered Charity 1127987